Yarra Valley Water
UTelco has been involved in a number of consultancy and delivery projects, commencing with the development of a customer services enterprise model to cater for future customer services’ related systems, primarily due to the move to a de-regulated Water industry. Some of UTelco’s more notable achievements include:
- Development of an architectural strategy for future asset business systems development, including a detailed asset systems migration strategy
- Definition of an approach in establishing a business case to integrate water systems
- Development and implementation of a ‘world’s first’ Customer Service Guarantee and Outage Management System.
Customer Outage Management System
UTelco developed the Customer Service Outage System (also known as Customer Outage Reporting System (CORS)) to:
- validate a customer’s eligibility for a customer rebate
- analyse work order events and process service outages by shut-off
- generate rebate letters to customers
- send customer rebate information to the customer billing and finance systems
- maintain customer rebate statistics and service outage history
- generate reports to the Office of the Regulator-General
- integrate with GIS, asset and customer service systems
- manage performance guarantee rules.
CORS is an advanced system utilising state-of-the-art technologies and was developed using a leading-edge object-oriented business systems development method.
The CSG software is a 'world's first' distinctive solution in the area of proactive management of customer service guarantees. The innovative software has realised impressive benefits with a minimal investment. CORS won the AMQ International award for innovative managed information technology solutions. It has also enabled Yarra Valley Water to repeatedly win national customer service awards.
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Solution Foundation
- OneSolution wu-EM
- OneSolution wu-LDM
- OneSolution Methodology
- Enterprise Architecture
- Object-Orientation
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